Closeness to customers
Why the four Hettich brand values are so important
The four secrets to Hettich's success
Your probably come into contact with Hettich products every day. Without even realising it. Because once our fittings are installed in furniture, you can often no longer see them – but notice them. Because Hettich products make furniture move and make fundamental functions possible in the first place: doors, drawers, pot-and-pan drawers ... these are just some of the examples. The secret behind our success are Hettich's four central brand values: awareness of quality, joy of innovating, constant dialogue with our customers and reliability. It is on the basis of these values that our staff think and act every day.
Our reward: thrilled furniture owners all over the world.
All's well that ends well
– with Hettich
Hettich products significantly influence the quality and functionality of furniture. A responsibility we fulfil with passion. In every price segment. We underpin the entire production cycle with effective quality management processes. From raw material to finished product. This way, the furniture manufacturer benefits from reliable, long lasting technology. And the user from convenient functions that make furniture a pleasure to use. Prudent and consistent quality management is one of the vital keys to success at Hettich. Even as early as when Hettich products are being developed, the focus is on serviceability and long life which is then verified in the form of prototypes. The most exacting demands also apply to the visual quality of Hettich products: product surfaces are hard wearing and durable – for many years of reliable use.
Quality: as standard
Anyone wanting to ensure quality must be in control of the processes that are involved. Production level validation tests reflect the state of the art
Our testing processes
Testing the serviceability and durability of Hettich products is a key aspect in developing our products. Strength, wear resistance and product safety is verified in comprehensive endurance tests.
The most exacting demands are also placed on the look of Hettich products. Product surfaces must be hard wearing and robust in everyday use.
You and us: quality in a nutshell
Our customers and their demands are always part of our quality strategy. Together with them, we identify the demands on the products in hand.
Quality: the DNS of all Hettich products
All Hettich products are made in close cooperation between the centres of excellent of marketing and sales, research, development, procurement, production and quality management.
At Hettich, we leave nothing to chance
Permanent transparency for monitoring measurement process values from employee to executive.
Anybody wanting to fascinate people must be exceptional in everything they do. Our promise is: once installed, our products simply get on and do their job day after day after day.
made for the future
Knowing today what furniture users want tomorrow. Strategically researching markets and needs. Identifying and playing an active part in shaping trends. That, too, is Hettich. It is with a good measure of instinct and effective innovation management that we can identify today's and tomorrow's demands on pieces of furniture. And constantly improve their functionality. In cross industry networks, we discover new potential applications for our products. Also for those we still need to develop.
Springboard for students: International Design Award from Hettich
We at Hettich want to encourage young people. And unleash the fantastic potential of creative students. To do this, we have initiated the International Design Award. Students from all over the world are invited to develop and present innovative solutions for designing furniture: future focused, practical and, what is particularly welcomed, out of the ordinary. The International Design Award is one of the biggest international design contests for students.
The future belongs to up-and-coming design stars
How are the architects, interior designers and product designers of tomorrow prepared for their future careers? Why is taking part in competitions so important for this group? And how do industrial companies benefit from the ideas created by up-and-coming talent? Hettich and Rehau spoke to three lecturers at international universities to find out. Their responses reveal that an undistorted view of the world can open up a wealth of new perspectives.
What does design mean to you?
Professor Elena Tolstykh: In our faculty, design forms the basis for a number of degree courses. Even students who don't specifically want to become designers often apply design techniques and design-based thinking while studying.
Do you think that competitions provide a good opportunity for students to experience the entire creative process, from the initial idea to the finished product?
Zhao XiaoMao: The future belongs to the younger generation. This why the International Design Award, for instance, focuses on students and gives them a chance to use their designs to show what they think life will be like in the future. This competition is a very successful platform for students all over the world who want to release their creativity.
Can companies benefit from ideas created by up-and-coming talent?
Victor Bragin: Without a doubt! My graduate Olga Kalugina finished seventh in the 2009 International Design Award and her idea garnered her plenty of recognition from the organisers, Hettich and Rehau. After all, the main focus for competition organisers who sort through submissions from thousands of applicants is to uncover talented young designers.
A very personal touch
Working with Hettich – that means a partnership in constant personal dialogue. We concentrate on the multifaceted needs of our customers. We pay huge attention to small details. We cultivate an exchange of information with our partners that is based on trust. This way, we can constantly improve. Organise our production and logistics more efficiently. And provide the best service the industry offers.
Trust takes reliability.
Besides quality, innovation and closeness to customers, this is why reliability is also one of the central brand values at Hettich. From a technical point of view, we can guarantee this through efficient and stable processes. Yet it is also the human dimension that sets Hettich apart. Because a pronounced sense of responsibility and duty on the part of each and every member of staff helps Hettich to be valued as a reliable partner. Across the globe.